General terms of use and sale

Last updated: 22 April 2026. These terms govern access to and use of the Prelab LIMS service.

1. Purpose

These General Terms of Use and Sale ("Terms") govern the contractual relationship between AI Tech Solutions (aitechsolutions.ma), publisher of the Prelab LIMS software, and any legal entity subscribing to the service ("the Customer"). In what follows, "Prelab" refers to the software product; "AI Tech Solutions" refers to the contracting party.

Subscription to a plan (Essential, Professional, Enterprise) constitutes unconditional acceptance of these Terms.

2. Description of the service

Prelab LIMS is a laboratory management software accessible in SaaS mode (Software as a Service) via a web browser and an iOS/Android mobile application. The functional scope depends on the plan subscribed, detailed on the pricing page.

3. Plans and pricing

Three plans are offered: Essential, Professional, and Enterprise. Specific prices and conditions are set out in a written commercial proposal, issued after discussion with the Customer and accepted contractually.

Prices are expressed in Moroccan Dirhams, excluding VAT. Applicable VAT is added to the invoice, except for exemption upon presentation of a certificate.

Setup fees are quoted on a case-by-case basis in the commercial proposal and invoiced once at the start.

4. Payment terms

Payment is made by bank transfer or direct debit. The first invoice is issued upon signature; subsequent invoices follow the chosen billing cycle (monthly or annually).

Any late payment automatically incurs, by operation of law and without prior formal notice, penalties at the legal interest rate in force in Morocco, together with a flat-rate indemnity for collection costs.

In the event of non-payment after two reminders, Prelab reserves the right to suspend access to the service following a 15-day notice period.

5. Term and termination

The contract is concluded for the chosen duration (monthly or annual) and renewed tacitly.

The Customer may terminate at any time from their administration area, with effect at the end of the current period. No refund is made for the period in progress.

Prelab may terminate the contract in case of serious breach by the Customer (non-payment, breach of these Terms, fraudulent use), after a formal notice that has remained without effect for 15 days.

6. Prelab's obligations

• Provide the service in accordance with the availability commitments (SLA) of the plan: 99% (Essential), 99.5% (Professional), 99.9% (Enterprise).
• Ensure the security and confidentiality of the Customer's data in accordance with our security policy.
• Maintain the service up to date and correct reported anomalies within reasonable timeframes.
• Notify the Customer in case of a security incident affecting their data, within 72 hours in accordance with Law 09-08.

7. Customer's obligations

• Use the service in accordance with its purpose and these Terms.
• Protect their credentials and not share them.
• Comply with applicable legislation, in particular regarding personal data processed in the LIMS.
• Pay invoices on the agreed due dates.
• Inform Prelab of any incident or anomaly observed.

8. Data ownership

Data entered, imported, or generated by the Customer in the LIMS (samples, results, customers, reports) remains the exclusive property of the Customer. Prelab acquires no rights over this data.

Prelab acts as a data processor as defined in Article 24 of Law 09-08.

9. Reversibility and export

The Customer may at any time export their data from the interface (formats: CSV, Excel, PDF, JSON depending on the modules).

At the end of the contract, Prelab provides a complete archive of the data in a standard format within 30 days. After 60 days from the end of the contract, the data is permanently deleted from our servers.

10. Intellectual property

The Prelab LIMS software, its source code, design, documentation, and brand are the exclusive property of AI Tech Solutions. The Customer is granted a personal, non-exclusive, non-transferable right of use for the duration of the contract.

11. Confidentiality

Each party undertakes to preserve the confidentiality of information exchanged in connection with the performance of the contract. This obligation survives termination for a period of five years.

12. Liability

Prelab's liability is limited to direct damages resulting from a proven breach of its obligations. In any event, the amount of compensation may not exceed the total amount of sums paid by the Customer over the last 12 months.

Prelab cannot be held liable for indirect damages (loss of revenue, loss of business, loss of data due to a missing external backup at the Customer's end).

13. Force majeure

Neither party may be held liable for a breach resulting from a case of force majeure as defined in Article 269 of the Moroccan Code of Obligations and Contracts.

14. Personal data

The processing of personal data is governed by our Privacy policy, which forms an integral part of these Terms.

15. Modification of the Terms

Prelab may modify these Terms. Any substantial change will be notified to the Customer by email at least 30 days before its entry into force. If the Customer refuses the new terms, they may terminate without penalty.

16. Applicable law and jurisdiction

These Terms are governed by Moroccan law. Any dispute relating to their interpretation or execution shall, failing amicable settlement, fall under the exclusive jurisdiction of the courts of Casablanca.

17. Contact

For any question regarding these Terms: contact@prelab.ma.

In case of discrepancy between this English translation and the French version, the French version shall prevail.